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CI Volume 1 Issue 1

Customer Insight
CI Volume 1 Issue 1
Behavioural economics... or are we stupid?

Articles for this Issue

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Q) What’s worse than not finding out what your customers think about you?A) Not finding out what...
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Customer service is frequently quoted as being the most important factor in today’s economic...
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Nominet is not a company that everyone will be familiar with but it affects nearly everyone in the...
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With over 300 employees and 20 Corporate Banking Centres around the UK, The Co-operative Bank’s...
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The latest UK Customer Satisfaction Index (UKCSI), which is the National Measure of Customer...
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Ever heard of the “Jam Experiment”? Conducted by academics from Stanford and Columbia Universities...
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Most people have a mobile phone or a smartphone (or more than one), so with little new business...
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