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Volume 3 Issue 2

Stakeholder
Volume 3 Issue 2

Articles for this Issue

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How do you feel after you've stayed at a hotel where you were treated like a VIP? Great, relaxed...
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1.THE NO. 1 REASON CUSTOMERCENTRED CHANGE FAILSHarvard Professor John Kotter, with the help of some...
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Article 4: Balanced Scorecard and Corporate Strategy In the last issue of Stakeholder Satisfaction...
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Visa Europe has a commitment to providing excellent customer support for its bank members. This was...
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My greatest claim to fame in the world of customer service is that seven years ago, assisted by my...
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Subliminal advertising, have I lost the plot? Surely the one thing everyone knows about subliminal...
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Maximising loyalty the publishers’ wayReaders of Stakeholder know the benefits of keeping customers...
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The first thing most organisations could tell you about customer satisfaction is that they’d like...
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Problem SolvedBy Michael Johnson CoverPhaidon seem to have cornered the market in good value,...
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