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Volume 3 Issue 3

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Volume 3 Issue 3

Articles for this Issue

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Irish Life’s successful programme of improvements in customer satisfaction showcases a number of...
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Last October the Institute of Customer Service held its annual conference at Heathrow and on the...
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Enlightened organisations understand the need to really listen to their customers and not only...
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Many companies would like to reap the benefits of outsourcing, but are nervous about the quality of...
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One of the frustrating things about reporting survey results within your organisation can be a...
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In the USA, the traditional perception of government agencies as bureaucratic, non-responsive and...
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Simply Better: Winning and Keeping Customers by Delivering What Matters MostBy Patrick Barwise and...
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