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Volume 4 Issue 2

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Volume 4 Issue 2

Articles for this Issue

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Jackie Lindsay, Head of Voice at Prudential, explains how Prudential re-built their call centre...
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If a company that you do business with writes to you, telephones or emails asking you to provide...
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The ECMW began with a pre-conference customer advocacy, loyalty and retention summit. There were...
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Based on a representative sample of 2,000 adults surveyed on the YourSayPays internet panel in May...
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Some years ago the Fairfield Inns economy hotel chain in the USA carried out some customer research...
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Don Hales, Founder & Chairman of Judges of the National Customer Service Awards has had the...
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Surely you’ve heard of it by now?Unless you’ve been secreted away on a remote desert island for the...
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Customer Satisfaction: The customer experience through the customer’s eyesBy Nigel Hill, Greg Roche...
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The 60 Second Leader: Everything You Need to Know About Leadership, in 60 Second BitesBy Phil...
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