Jackie Lindsay, Head of Voice at Prudential, explains how Prudential re-built their call centre...
If a company that you do business with writes to you, telephones or emails asking you to provide...
The ECMW began with a pre-conference customer advocacy, loyalty and retention summit. There were...
Based on a representative sample of 2,000 adults surveyed on the YourSayPays internet panel in May...
Some years ago the Fairfield Inns economy hotel chain in the USA carried out some customer research...
Don Hales, Founder & Chairman of Judges of the National Customer Service Awards has had the...
Surely you’ve heard of it by now?Unless you’ve been secreted away on a remote desert island for the...
Customer Satisfaction: The customer experience through the customer’s eyesBy Nigel Hill, Greg Roche...
The 60 Second Leader: Everything You Need to Know About Leadership, in 60 Second BitesBy Phil...