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Volume 5 Issue 1

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Volume 5 Issue 1
Customer Emotions

Articles for this Issue

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A few years ago we all used to talk about satisfying customers and improving customer satisfaction...
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It’s official – the most successful organisations are going soft – they’re becoming human again!...
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Leaders in London is an annual conference which aims to show some of the best leadership thinkers...
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Millions of people travel frequently to London, some for business, others for pleasure. For those...
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The UKCSI is beginning to gather momentum. Just like organisations who measure their own customer...
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Ask most people about market research and one of the first things that they will think of is focus...
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Citizen Marketers - When People Are The MessageBen McConnell and Jackie Huba Book Cover“Citizen...
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Mel Cartwright, RAC’s Customer Care Operations Manager, gives us an insight into RAC’s complaint...
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