A few years ago we all used to talk about satisfying customers and improving customer satisfaction...
It’s official – the most successful organisations are going soft – they’re becoming human again!...
Leaders in London is an annual conference which aims to show some of the best leadership thinkers...
Millions of people travel frequently to London, some for business, others for pleasure. For those...
The UKCSI is beginning to gather momentum. Just like organisations who measure their own customer...
Ask most people about market research and one of the first things that they will think of is focus...
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Mel Cartwright, RAC’s Customer Care Operations Manager, gives us an insight into RAC’s complaint...