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Volume 7 Issue 1
Volume 7 Issue 1
Business transformation through leading - edge innovation
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Articles for this Issue
Carclo - Nigel Hill takes a look at the evolution of Carclo
Carclo’s story symbolises the rise and decline of British manufacturing and the re-birth,of at...
UKCSI - Results: January 2010
THE NATIONAL MEASURE OF CUSTOMER SATISFACTIONWave 6 Results: January 2010 - Is recession good for...
Engaging Workplace - Employee & manager relationship in the workplace
According to the Great Place to Work Institute, trust between managers and employees is the primary...
Conference - World Class Contact Centre, London 2009
Doug Shaw, What goes around limitedDoug spoke passionately and well about the importance of engaged...
Employee - The role of engagement in great customer experiences
The role of engagement in great customer experiencesBy Doug ShawI was recently invited to speak at...
Fast Guide - Attitudes and behaviours
Fast Guide - Attitudes and behaviourMany organisations fail to manage customers effectively because...
Co-creaction - Part 2 Value through choice
Co-creaction - Part 2 Value through choiceSome trends over the last couple of decades are well...
Research - Sarah Stainthorpe Part 1 Provides a summary of the different types of research and their purposes.
Selecting The best Survey MethodCurrent technology has multiplied the number of ways to collect...
Book Review - The future of competition: Co-creating unique value with customers
The Future of Competition: Co-Creating Unique Value with CustomersC.K. Prahalad and Venkat...
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