Customer Insight Magazine

Customer Insight is the magazine for managers who are interested in using customer insight (i.e. really understanding what their customers think) to improve business performance. Customer Insight Magazine is suitable for customer service, customer experience, marketing and market research professionals as well as, Customer Insight Managers.

Articles in Customer Insight cover customer surveys, wider market research and other ways of generating customer insight as well as case studies to show how companies use customer insight to improve customer loyalty, sales and profit. We keep readers abreast of the latest thinking in the customer insight world and cover relevant conferences and other events. If you are a Customer Insight Manager or other customer management professional and would like to submit an article to Customer Insight please email your proposal to


To be kept up to date when the new issue of Customer Insight is available: